Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • You’ll find almost all the answers to your questions in the intuitive Help Center section built into your Website Control Panel. It boasts a rich knowledge base with commonly asked questions and comprehensive help articles written by our proficient client support staff.

  • Top quality support service
  • Video Tutorials

  • For users who would like to learn how to sort out a common issue by watching an instructional video, we’ve added a compilation of video tutorials to our Website Control Panel. All the educational videos are concise and easy to follow. They offer visual presentations of different website management actions.

  • Intuitive help center
  • A 60–Minute Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24x7x365 client care service with a 60–minute response time guarantee. Our team of skillful technicians will be online for you to respond to all the inquiries that you may have. During non–peak hours, an answer will be provided in even less than 20 minutes.