Tech Support Channels
A 1–Hour Ticket Response Guarantee
We offer a sixty–minute response warranty for any ticket or e–mail that you send to our client care staff. We’ll quickly answer all typical enquiries and forward right away the matter to our server administrators if further assistance is needed. If you take advantage of the Managed Services package, we’ll carry out any of the included server administration services at a time that has been discussed with you upfront.
A Top–Quality Customer Support Service
If you require any help using our Website Control Panel or with any of the apps that we have installed on the dedicated server for you, do touch base with the tech support team at any moment through the ticketing system. In addition, should you require assistance administering your server, you can order our Managed Services package, which includes OS updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting services, backup hard disk drive space, etc.
An Easy–to–Navigate Help Section
We have equipped the Website Control Panel with an in–depth knowledge base, which features in–depth explanations of its features and functions. In addition, we have shot in–depth video tutorials that will further teach you how to perform a given action or troubleshoot a regularly encountered problem. All the how–to articles and the tutorial video clips are readily reachable from every Website Control Panel section through the Videos and Help buttons situated in the top right corner.