A 99.9% Server Uptime
Our cloud hosting platform is based on a secure, enterprise–grade hardware configuration and a strongly customized Linux variation. This is why, no matter what your website is, or how many web site visitors you have, or even in case there is a distributed denial–of–service assault, our physical servers will remain up and running and your websites will remain online.
All cloud hosting plans packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you select, our guarantee stays the same.
A 99.9% Network Uptime
When you build your own cloud hosting system, it’s essential to also build your own network architecture. That is the reason why we set up a custom internal network in each one of our data center facilities. Based on high–end Juniper routers and switches, our internal network allows for eye–poppingly fast data transmission speeds and is also completely redundant.
Therefore, you will take advantage of a 99.9% network uptime in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter as well as in our AU located datacenter, irrespective of which web hosting package you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not delighted by our web hosting services, or if you think that they are insufficient, or if you decide that you need to use a Linux VPS plans rather than a cloud hosting package – you will receive a refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to maintain complete control over your domains even if you close your web hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get an answer, you know how frustrating this can be, particularly when your website is at stake. That is the reason why our company offers you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our tech support engineers will be here for you and they’ll respond to you in under sixty minutes. And the best part is that their average support ticket response time is below 20 minutes!